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FAQ's
We hope you find our FAQs section helpful. If you don't see what your looking for, please send us an email with your question. We will respond to your email as well as placing your question here in our FAQs section. CUSTOM ORDERING TOP
If your browsing the store and see an ornament that you like but wished it was in a different size, color or theme. Send us an email. We love to shop for beautiful fabrics and create special ornaments just for you. Once we receive your email, we will provide you a price quote. Prices start at $15.00 and will vary depending on ornament diameter and embellishments. DISCLAIMER TOP
All of our ornaments are handmade using over 200 straight pins in each ornament. We caution all our customers to be careful not to allow children or pets to play with these ornaments. They are not intended for that and could cause harm, especially if swallowed.
If you have any questions regarding this disclaimer, please email us. SHIPPING - International (Outside USA & Canada) TOP
We are happy to ship outside of the United State and Canada. You will not be able to check out on the website. Instead you will send us an email with the following information for a shipping quote.
1) Item(s) of Interest
2) Postal Code
Once we receive your email, you will be given a shipping quote along with further information and instructions on checkout. All International orders must use Paypal as the payment option. We will send you a Paypal invoice, so be sure you provide an accurate email address. PAYMENT TYPES TOP
We accept American Express, Discover, Mastercard, Visa, Paypal, Check or Money Order. If sending payment by check,make it out to "Renee Osborne". Shipping will be delayed for check payments until it has cleared the bank. Please allow up to 15 business days.
RETURNS & EXCHANGES TOP
If you receive an item and decide to return it, please notify us by email. Once your email is received, further instructions will be provided. All merchandise must be returned in the same condition as the buyer received it in and within 12 days of the original purchase date which is located on your invoice. Monies will be returned to buyer ( less shipping cost ) after merchandise is returned and inspected. It is the buyers responsibility to pay for all shipping costs. PRIVACY POLICY TOP
Quilted Keepsake Ornaments understands the sensitivity of your personal information we store on our servers. Your name, address and any other personal information you give us will never be compromised by selling or trading to third parties. It is solely used for purchasing products here on this website and for you to conveniently purchase items in the future without having to complete the information again.
We use Mals-e shopping cart which is a secure payment site that stores your credit card information for processing. Once the card has been processed, it is deleted out of the system. It uses SSL encryption which is a secure socket layer, using cryptographic protocols that provide security and data integrity for communications over the networks. For more information on SSL security, go to www.wikipedia.com
Paypal processing is handled directly by Paypal and all credit card information is stored on their servers. They also use the SSL encryption for secure communications.
Never provide credit card information via email. This is not a secure way of processing a transaction and your personal information such as a credit card could be compromised. No business should ask for credit card information via email. If they do, decline and request another way of purchasing their items using an approved secure protocol. SALES TAX TOP
The City of San Bernardino requires 9.0% sales tax to all orders shipped in California. Your cart will reflect these charges during checkout. SHIPPING & INSURANCE - United States & Canada TOP
We ship via USPS which includes a tracking number. Packages are shipped within 3-7 business days unless you purchased a custom ornament. Custom orders may take up to 4 weeks. Email us for a quote.
Shipping Rates For United States - Priority Mail - Delivery 2-3 Days
# of Items
Purchased Cost
1 $ 5.75
2 $ 7.75
3 $ 9.75
4 $ 11.00
5 $ 12.25
6 $ 13.50
7 $ 14.50
8 $ 15.50
9 $ 16.75
10+ FREE
Shipping costs may change without notice.
Shipping Rates For Canada - First Class Interntl - Delivery 3-6 Weeks
# of Items
Purchased Cost
1 $ 8.00
2 $ 11.00
3 $ 13.50
4 $ 16.00
5 $ 18.50
6 $ 19.50
7 $ 20.50
8 $ 21.50
9 $ 22.50
10+ FREE
Shipping costs may change without notice.
Shipping Rates For Canada - Priority Mail Interntl - Delivery 6-10 Days
# of Items
Purchased Cost
1 $ 20.00
2 $ 25.00
3 $ 30.00
4 $ 35.00
5 $ 40.00
6 $ 45.00
7 $ 47.50
8 $ 50.00
9 $ 52.50
10+ FREE
Shipping costs may change without notice.
Insurance is the sole responsibility of the buyer. If you would like insurance, please include the fee based on the USPS pricing below. Add that amount to your cart during checkout:
Quilted Keepsake Ornaments is not responsible for lost or stolen merchandise once your package is dropped off at the post office. To protect your investment, it is highly recommended that you include insurance to your order. If your unsure how to determine the fee, the Coverage Desired column is your total cost before shipping and tax.
ex: Your total cost is $15.00. You will add $1.75 to your order.
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Coverage Desired |
Fee in Addition to Postage |
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$0.01 to $50.00 |
$1.75 |
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$50.01 to $100.00 |
$2.25 |
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$100.01 to $200.00 |
$2.75 |
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$200.01 to $300.00 |
$4.70 |
|
$300.01 to $400.00 |
$5.70 |
|
$400.01 to $500.00 |
$6.70 |
|
$500.01 to $600.00 |
$7.70 | | 
